# Terms of Service **Last updated: March 18, 2026** URL: https://www.tryrankly.com/terms-of-service --- ## 1. Acceptance of Terms By accessing or using any services provided by Rankly Inc. ("Rankly," "we," "us," or "our"), including the Rankly platform at app.tryrankly.com, the Query Fanouts Chrome Extension, and the marketing website at tryrankly.com, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service ("Terms") and our Privacy Policy. If you do not agree to these Terms in their entirety, you must not access or use our services. If you are using our services on behalf of a legal entity, you represent and warrant that you have the authority to bind that entity to these Terms. ## 2. Description of Services ### 2.1 Rankly Platform The Rankly platform (app.tryrankly.com) is an Answer Engine Optimization (AEO) and Traffic Analytics platform that enables businesses to: - Monitor and analyze brand visibility across AI-powered answer engines, including OpenAI ChatGPT, Perplexity, and Google Search, with active integration of Google Gemini and Microsoft Copilot - Track citation sources, sentiment indicators, and competitive positioning in AI-generated responses - Connect Google Analytics 4 (GA4) accounts for read-only traffic analytics, including AI-referral traffic detection and attribution - Generate actionable insights through data aggregation, trend analysis, and cross-platform performance reporting **AI Platform Compliance:** Rankly exclusively integrates with AI platforms that comply with United States federal and state regulations, European Union data protection laws (including GDPR), and the Republic of India's data protection legislation (including DPDPA 2023). We do not integrate with any AI platform that fails to meet these regulatory standards. **Public Data Collection:** All brand monitoring data collected from AI answer engines is publicly available information. Queries are executed in anonymous, unauthenticated sessions. No user credentials, personal data, or proprietary information is transmitted to any AI platform during the monitoring process. ### 2.2 Google Analytics 4 Integration Rankly offers optional GA4 integration subject to the following terms: - **Read-Only Access** - Rankly requests and operates under the `analytics.readonly` OAuth scope. We cannot and do not modify, delete, or write any data to your Google Analytics account - **User-Initiated Connection** - GA4 integration requires your explicit authorization via Google OAuth 2.0. You may revoke this authorization at any time - **Data Usage** - GA4 data is processed solely to display traffic analytics, detect AI-referral traffic patterns, and generate performance reports within your Rankly dashboard - **No Onward Transfer** - GA4 data is never shared with, sold to, or transmitted to any third party. It is displayed exclusively to you, the authenticated account owner - **Data Deletion** - Upon disconnecting your GA4 account, all cached and stored GA4 data is permanently deleted from our systems ### 2.3 Query Fanouts Chrome Extension The Query Fanouts Chrome Extension is a complimentary tool that enables users to capture and analyze the internal search queries, citations, and product recommendations generated by ChatGPT during web search operations. This extension is provided at no cost as a companion tool to the Rankly platform. The extension captures only ChatGPT's internally generated search queries. It does not capture, record, or transmit your personal prompts, conversation content, or any data you input into ChatGPT. ## 3. Account Registration and Security To access certain features, you must create an account. By registering, you agree to: - Provide accurate, current, and complete registration information - Maintain and promptly update your information to keep it accurate - Maintain the confidentiality and security of your account credentials - Notify us immediately at contact@tryrankly.com of any unauthorized access to or use of your account - Accept sole responsibility for all activities that occur under your account Rankly reserves the right to suspend or terminate accounts that contain inaccurate information or that are used in violation of these Terms. ## 4. Data Transparency and User Rights Rankly operates under a **full data transparency policy**: - **No Hidden Processing** - All data processing activities are disclosed in our Privacy Policy. No user data is processed for any purpose not explicitly stated therein - **No Data Sale** - We do not sell, rent, lease, or trade user data to any third party under any circumstances - **No Advertising Use** - User data is never used for targeted advertising, behavioral profiling, or marketing by third parties - **No Unauthorized Sharing** - User data is shared only with the service providers identified in our Privacy Policy, solely for the purpose of delivering our services - **Full User Control** - You may export, modify, or delete your data at any time. You may disconnect third-party integrations (including GA4) at any time, triggering immediate deletion of associated cached data - **Jurisdictional Compliance** - All data processing complies with applicable US, EU (GDPR), and Indian (DPDPA 2023) data protection regulations. We do not transmit user data to any jurisdiction or entity that does not meet these compliance standards ## 5. Acceptable Use Policy You agree not to use our services to: - Violate any applicable law, regulation, or third-party right - Interfere with or disrupt the integrity, performance, or availability of our services or infrastructure - Attempt to gain unauthorized access to our systems, networks, or other users' accounts - Transmit malware, viruses, worms, or other harmful or malicious code - Scrape, harvest, or programmatically collect data from our services without prior written authorization - Use our services for any fraudulent, deceptive, or unlawful purpose - Reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code of our services - Resell, sublicense, or redistribute our services or any data obtained through our services without authorization - Use our services in any manner that could damage, disable, or impair our infrastructure or interfere with other users' access Violation of this Acceptable Use Policy may result in immediate suspension or termination of your account without prior notice. ## 6. Intellectual Property ### 6.1 Rankly Property All content, features, functionality, software, designs, trademarks, logos, and other intellectual property comprising our services are owned by Rankly Inc. and are protected by applicable copyright, trademark, patent, and other intellectual property laws. No right, title, or interest in our intellectual property is transferred to you by virtue of your use of our services. ### 6.2 User Data You retain all ownership rights to the data you submit to our services. By using our services, you grant Rankly a limited, non-exclusive, non-transferable license to use, store, and process your data solely for the purpose of providing and improving our services. This license terminates upon deletion of your account or the relevant data. ### 6.3 Third-Party Content Data captured from third-party AI platforms (such as ChatGPT search queries via the Chrome extension or AI-generated responses during brand monitoring) is the intellectual property of the respective platform operators. Rankly does not claim ownership of such third-party content. You are responsible for ensuring your use of such data complies with the terms of the respective third-party services. ## 7. Subscription and Payment Terms ### 7.1 Rankly Platform Subscriptions - Certain platform features require a paid subscription. Plan details, pricing, and billing cycles are presented during the subscription process - Subscriptions renew automatically at the end of each billing period unless cancelled prior to the renewal date - You may cancel your subscription at any time. Cancellation takes effect at the end of the current billing period - Prices are subject to change with no less than thirty (30) days' prior notice - You are responsible for all applicable taxes, duties, and levies associated with your subscription ### 7.2 Payment Processing All payment transactions are processed by our PCI-compliant third-party payment processor. Rankly does not store, process, or have access to your credit card numbers, bank account details, or other financial instrument data. Payment disputes should be directed to contact@tryrankly.com. ### 7.3 Query Fanouts Extension The Chrome extension is provided free of charge. We reserve the right to introduce premium features in the future with appropriate notice. ## 8. Service Availability and Modifications - We strive to maintain continuous service availability but do not guarantee uninterrupted or error-free operation - We reserve the right to modify, update, or discontinue any feature or service with reasonable notice - Scheduled maintenance windows will be communicated in advance where practicable - We are not liable for any loss or damage resulting from service interruptions, whether planned or unplanned ## 9. Disclaimers OUR SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ACCURACY. We do not warrant that: (a) our services will meet your specific requirements; (b) our services will be uninterrupted, timely, secure, or error-free; (c) the results obtained from the use of our services will be accurate, complete, or reliable; or (d) any errors in our services will be corrected. AI-generated content monitored by our platform is produced by third-party AI systems. Rankly does not control, endorse, or guarantee the accuracy of such content. Analytics and insights provided by Rankly are informational in nature and should not be construed as professional, legal, or financial advice. ## 10. Limitation of Liability TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, RANKLY INC., ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AND AFFILIATES SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS OPPORTUNITY, ARISING OUT OF OR RELATED TO YOUR USE OF OR INABILITY TO USE OUR SERVICES, REGARDLESS OF THE THEORY OF LIABILITY (CONTRACT, TORT, STRICT LIABILITY, OR OTHERWISE) AND EVEN IF RANKLY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. Our total aggregate liability for all claims arising out of or relating to these Terms or your use of our services shall not exceed the greater of: (a) the total amounts you paid to Rankly in the twelve (12) months immediately preceding the event giving rise to the claim; or (b) one hundred United States dollars (USD $100). ## 11. Indemnification You agree to indemnify, defend, and hold harmless Rankly Inc. and its officers, directors, employees, and agents from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) your use of our services; (b) your violation of these Terms; (c) your violation of any third-party rights; or (d) any content or data you submit through our services. ## 12. Termination ### 12.1 By You You may terminate your account at any time by contacting us at contact@tryrankly.com or through your account settings. Upon termination, your data will be retained for thirty (30) days to facilitate recovery requests, after which it will be permanently deleted. ### 12.2 By Rankly We may suspend or terminate your access to our services immediately, with or without notice, if we determine in our sole discretion that you have violated these Terms, engaged in fraudulent or abusive conduct, or if continued access poses a risk to our services, other users, or third parties. ### 12.3 Effect of Termination Upon termination: (a) your right to access and use our services ceases immediately; (b) any outstanding payment obligations remain due; and (c) Sections 6, 9, 10, 11, and 13 survive termination. ## 13. Governing Law and Dispute Resolution These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of law provisions. Any dispute, controversy, or claim arising out of or relating to these Terms or your use of our services shall first be subject to good-faith negotiation between the parties for a period of thirty (30) days. If the dispute is not resolved through negotiation, it shall be resolved exclusively in the state or federal courts located in the State of Delaware, and you consent to the personal jurisdiction of such courts. ## 14. General Provisions - **Entire Agreement** - These Terms, together with the Privacy Policy, constitute the entire agreement between you and Rankly regarding your use of our services - **Severability** - If any provision of these Terms is found to be unenforceable, the remaining provisions shall continue in full force and effect - **Waiver** - Our failure to enforce any provision of these Terms shall not constitute a waiver of that provision or any other provision - **Assignment** - You may not assign or transfer your rights under these Terms without our prior written consent. Rankly may assign its rights and obligations without restriction - **Force Majeure** - Rankly shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including natural disasters, acts of government, or infrastructure failures ## 15. Contact Us For questions or concerns regarding these Terms of Service, please contact us at: - **Legal Inquiries:** legal@tryrankly.com - **General Support:** contact@tryrankly.com - **Website:** tryrankly.com